Metro Driver Privacy Policy

Effective Date: April 30, 2026

This Privacy Policy explains how Metro ("we", "us", "our") collects, uses, stores, and protects personal information when you use the Metro Driver app and related services.

1. Information We Collect

We may collect the following categories of information:

• Account Information: Full name, phone number, email address, profile photo, gender, and identification details.
• Vehicle Information: Vehicle plate number, model, type, color, registration documents, and insurance details.
• Location Data: Real-time GPS location, route history, pickup and drop-off coordinates while using the app.
• Trip Information: Ride requests, trip duration, distance, fares, cancellations, and ratings.
• Device & Usage Data: Device type, operating system, app version, IP address, and app interaction logs.
• Payment & Wallet Data: Wallet balance, transaction records, payouts, and related payment references.

2. How We Use Your Information

We use collected data to:

• Create and manage your driver account.
• Match you with passengers and provide transportation services.
• Calculate fares, commissions, and earnings.
• Process wallet transactions and driver payouts.
• Improve app functionality, safety, and customer support.
• Detect, prevent, and investigate fraud or misuse.
• Comply with legal and regulatory requirements.

3. Sharing of Information

We may share limited information with:

• Passengers: Driver name, photo, vehicle details, and live trip progress.
• Service Providers: Partners who support hosting, analytics, payments, and communications.
• Legal Authorities: When required by law, legal process, or to protect rights and safety.

We do not sell your personal data to third parties.

4. Data Retention

We retain your information as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements. Retention periods vary based on data type and legal requirements.

5. Data Security

We use reasonable technical and organizational safeguards to protect personal data from unauthorized access, loss, misuse, or disclosure. However, no system is completely secure.

6. Your Rights

Depending on applicable law, you may have the right to:

• Access and review your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of your account and related personal data.
• Object to or restrict certain processing activities.

7. Location Permission

The Metro Driver app requires location access to function properly. Background location may be used while you are online to provide live trip updates, improve pickup accuracy, and ensure service reliability.

8. Children’s Privacy

Metro Driver services are not intended for individuals under the age of 18. We do not knowingly collect personal data from minors.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Updated versions will be posted in the app or on our website with a revised effective date.

10. Contact Us

If you have questions or requests regarding this Privacy Policy, contact us at:

• Email: support@metroaddis.com
• Phone: +251920197196
• Call Center: 6323
• Address: Addis Ababa, Ethiopia